1. Introduction
Welcome to faceroom ("faceroom," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at faceroom.app and our photo tools and related services (the "Services").
Because our Services involve processing your photographs — including photos of your face — we treat the images and information you provide as sensitive personal data. Please read this policy carefully before using the Services.
2. Information We Collect
We may collect the following types of information:
- Account Information: Your name and email address, and authentication details when you sign in (for example, through a third-party provider such as Google). We do not require or store a password when you authenticate through such a provider.
- Photos and Visual Content: Images you upload or generate, which may include photographs of your face and other identifying characteristics.
- Payment Information: Billing details processed through our third-party payment provider. We do not store full card numbers on our servers.
- Usage Data: How you interact with the Services, including the tools you use, jobs you submit, and device and session information.
- Communication Records: Messages, support requests, and other inquiries you send to us.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Services, including processing your photos and generating requested outputs
- Detect and analyze issues in your photos (for example, composition, lighting, or format problems) and provide guidance based on documented requirements
- Process transactions, manage credits and subscriptions, and send related confirmations
- Operate our referral program and credit rewards
- Send technical notices, support messages, and responses to your questions
- Monitor and analyze trends, usage, and performance
- Detect, prevent, and address fraud, abuse, and security issues
4. Photos, AI Processing, and Sensitive Data
Photos you upload — particularly photographs of your face — may qualify as sensitive or special-category personal data under applicable law.
- Purpose limitation. We process your photos only to perform the task you requested, such as checking a photo against requirements, cropping or formatting it, or generating an image.
- Automated processing. Your images may be processed by automated models, including third-party AI model providers, to analyze or transform them. These tools assist with preparation; they do not make official decisions about you.
- No identity fabrication. For document photo preparation, our tools are designed to work with the photo you provide. They are not intended to fabricate a new identity or to alter who you are.
- Retention. Uploaded source images are retained only for as long as needed to provide the requested service and for the short period described in your account settings, after which they are deleted. You can also request earlier deletion at any time (see Section 8).
- Government authorities are separate. We do not submit your photo to any government or issuing authority on your behalf unless you explicitly do so yourself. Any application you make is between you and that authority.
5. Information Sharing
We do not sell your personal information or your photos. We do not transfer them to third parties for their own marketing purposes. We may share information only in these circumstances:
- Service providers who help us operate the Services, such as payment processing (Stripe), cloud storage, AI model providers, email delivery, and analytics. These providers process your information on our behalf and under contractual obligations.
- When required by law, or to respond to lawful requests from public or government authorities, or to protect our rights, privacy, safety, or property.
- In connection with a business transfer, such as a merger, acquisition, or sale of assets, subject to the protections described in this policy.
6. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
7. Cookies and Tracking
We use cookies and similar technologies to operate the Services, remember your preferences, understand usage, and improve performance. You can instruct your browser to refuse cookies or warn you when cookies are being sent. Some features may not function correctly if cookies are disabled.
8. Your Rights
Depending on your location, you may have the right to:
- Access and receive a copy of your personal information
- Update or correct your personal information
- Request deletion of your data, including your uploaded photos
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
To exercise any of these rights, contact us at support@faceroom.app.
9. Children's Privacy
Our Services are not intended for children under 13 years of age (or the equivalent minimum age in the relevant jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete it.
10. International Transfers
Your information may be processed in countries other than your own. Where this occurs, we take steps designed to ensure your information receives a comparable level of protection in accordance with this policy and applicable law.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and revising the "Last updated" date. We encourage you to review this page periodically.
12. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us at support@faceroom.app.